WHAT TYPE OF INFORMATION DO WE COLLECT?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
HOW DO WE COLLECT INFORMATION?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
WHY DO WE COLLECT SUCH PERSONAL INFORMATION?
We collect such non-personal and personal information for the following purposes:
- To provide and operate the services;
- To provide our users with ongoing customer assistance and technical support;
- To be able to contact our visitors and users with general or personalised service – related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal information, which we or our business partners may use to provide and improve our respective services;
- To comply with any applicable laws and regulations.
HOW DO WE STORE, USE, SHARE AND DISCLOSE OUT SITE VISITORS’ PERSONAL INFORMATION?
Our company is hosted on the Woocommerce platform. Woocommerce provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Woocommerce data storage, databases and general Woocommerce applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Woocommerce and used by our company adhere to the standards set by PCI-DSS as managed by PCI Security Standards Council, which is a joint effort of brand like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
HOW DO WE COMMUNICATE WITH OUR SITE VISITORS?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
HOW CAN OUR SITE VISITORS WITHDRAW THEIR CONSENT?
If you don’t want us to process your data anymore, please contact us at Hello@TheYorkshirePetCompany.com
By using this site, you represent that you are at least the age of majority in your state of province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete personal information we have about you, register a complaint, or simply want more information contact us at Hello@TheYorkshirePetCompany.com