Returns & Refunds
Whilst we hope that in every instance you are more than pleased with your purchase, should you wish to return a product however, we will be happy to refund the cost of the item, or offer an exchange; whichever you prefer.
To be eligible for a refund or exchange, your item(s) must be returned back to us with 14 days of delivery; in their original condition & with tags attached.
We cannot accept items where the tags have been removed under any circumstances. Any items returned without packaging or tags, will not be refunded or exchanged.
If a Customer wishes to exchange a product, the Customer will need to follow the returns procedure (below). The new replacement item will need to be ordered from the website in the normal way.
*Please note: All of The Yorkshire Pet Company’s Personalised Products (Blankets, Towels, T-Shirts) & Made-to-measure products (Leads, Harnesses, Collars) cannot be returned and are strictly non-refundable (unless found to be faulty or defective).
Here at the Yorkshire Pet Company we are all about quality & every single one of our products are inspected, measured and photographed prior to being sent out.
If a product is received in a damaged condition, the customer must notify and supply evidence of the defect to The Yorkshire Pet Company within 48 hours of delivery. If the customer does not make contact within 48 hours of delivery, then the supplied goods are deemed to have been accepted by the customer in good condition / working order.
Where products prove to be faulty, we will of course replace them without charge & also reimburse the shipping cost back to Customer should we ask them to return the defective product back us.
We recommend sending any items back to us using a recorded delivery service for your own peace of mind and proof of delivery. The Yorkshire Pet Company cannot accept responsibility for any items lost or damaged in return transit.
When returning products, all the following information must be clearly detailed;
1. Customer name
2. Order number or reference
3. Date of your order
4. Product Code and Reason for Return
Return carriage postage costs are not reimbursable. You will be responsible for paying for your own shipping costs for returning your item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.
If the product returned is not in fully resaleable condition or the original packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.
All products being returned must be sent to the following address:
The Yorkshire Pet Company
Well Hall Farm
You have 2 hours from placing an order online to cancel it. After that time we cannot guarantee that your order can be cancelled as it may already have begun production. If that is the case your order will be sent to you and a refund will not be provided.
Need further assistance?
Contact us at Hello@TheYorkshirePetCompany.com for questions related to refunds and returns.